Last updated: May 2026

This Privacy Policy explains how studiomoore (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, make a purchase, or otherwise interact with us.
We act as the data controller for your personal data in accordance with applicable data protection laws.

1. Contact Details

studio MOORE, Het Prieel 41, 2640 Mortsel, Belgium
Email: info@studiomoore.be

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity and contact data: name, billing and shipping address, email address, phone number

• Payment data: payment method, transaction details (processed securely via payment providers)

• Account data: login credentials, preferences

• Order data: purchases, returns, exchanges

• Communication data: messages and customer service interactions

• Technical data: IP address, browser type, device information

• Usage data: browsing behavior, interactions with our website

3. Legal Bases for Processing

We process your personal data only where we have a valid legal basis:

• Contract performance: to process orders, payments, deliveries, and returns

• Legal obligations: for accounting, tax, and regulatory compliance

• Legitimate interests: to improve our services, prevent fraud, and secure our website

• Consent: for marketing communications and certain cookies

4. How We Use Your Data

We use your personal data to:

• Process and deliver your orders

• Manage returns, refunds, and customer support

• Communicate with you regarding your order or inquiries

• Improve our website and services

• Prevent fraud and ensure security

• Send marketing communications (only if you have opted in)

5. Sharing Your Data

We may share your personal data with:

• Service providers (e.g. Shopify, payment processors, logistics partners)

• IT and hosting providers

• Marketing and analytics partners (where applicable and lawful)

• Authorities where required by law

All third parties are required to respect the security and confidentiality of your data.

6. International Transfers

Some of our service providers may process data outside the European Economic Area.

Where this occurs, we ensure appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission

• Transfers to countries with an adequacy decision

7. Data Retention

We retain your personal data only as long as necessary:

• Order and transaction data: up to 7 years (legal obligation)

• Customer account data: until account deletion or inactivity (max. 5 years)

• Marketing data: until you withdraw consent

• Customer service data: up to 3 years after last contact

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at info@studiomoore.be.

• You also have the right to lodge a complaint with your local data protection authority (e.g. the Belgian Data Protection Authority).

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure the proper functioning of the website

• Analyze website traffic and usage

• Provide marketing and personalized content (where applicable)

Non-essential cookies are only placed with your consent via our cookie banner.

For more details, please see our Cookie Policy.

10. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at:  info@studiomoore.be